Ambrose Tuscano

Ambrose Tuscano

Microsoft - Azure Resource Graph • Redmond, WA

I design and build high-throughput, low-latency distributed systems, serverless data pipelines, and production ML integrations. My work focuses on scalable APIs, operational excellence, and data-driven systems for advertising and analytics.

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Experience

Microsoft - Azure Resource Graph — Software Engineer II
Redmond, WA | April 2026 – Present

Currently I am searching for new places to hike, have heard good things about Mt. Rainer - ping me if you are in WA.

Tech Stack: New learnings incoming.

Nissan Motor Corporation — Sr. Generative AI Engineer
Franklin, TN | Feb 2026 – April 2026

At Nissan, I designed and shipped Tell Me More, a production multi-agent agentic chatbot integrated into Nissan's dealership appointment pipeline. Architected a four-agent system on AWS Bedrock AgentCore with persistent session memory, handling multi-concern diagnostic intake flows end-to-end. Owned the full AWS infrastructure, chat application backend, and partner integrations — successfully onboarding 2 dealership channels.

Tech Stack: AWS (Bedrock AgentCore, ECS, Step Functions, DynamoDB, API Gateway, CloudWatch, S3), Multi-Agent Systems, Agentic AI, Python, FastAPI, TypeScript, Serverless Architecture, CI/CD

Amazon Ads - Publisher Technology — Software Engineer
Arlington, VA | May 2022 – Feb 2026

At Amazon Advertising, I developed scalable backend services and high-throughput data pipelines using AWS technologies including ECS, Lambda, DynamoDB, Step Functions, Glue, and Athena. I built robust ad labeling systems that support both pre- and post-bid filtering to improve ad relevancy, while separately enhancing brand safety systems to protect advertisers and ensure compliance. My work enabled efficient large-scale processing and evaluation of ad data, significantly boosting overall ad quality.

I also led seamless service transitions and implemented automation to improve operational reliability and customer onboarding.

Tech Stack: AWS (Lambda, EC2, Fargate, Batch Jobs, RDS, SNS, SQS, Step Functions, DynamoDB, Bedrock, Kendra, CloudWatch, Glue, Athena, ElastiCache, S3), Distributed Systems, Apache Iceberg, GraphQL, Kafka, Serverless Architecture, Machine Learning, CI/CD, Observability, Java, Python, TypeScript

Openprise — Software Engineer
San Mateo, CA | Feb 2022 – Mar 2022

At Openprise, I developed API integrations with Google Calendar and built ETL pipelines with data preprocessing for PostgreSQL database ingestion and optimization.

Tech Stack: Python, REST APIs, PostgreSQL, ETL Pipelines

University of Maryland, Baltimore County — Graduate Teaching Assistant
Baltimore, MD | Aug 2020 – Dec 2021

At UMBC, I mentored students in Information Retrieval, Computer Security, Discrete Structures, and Numerical Computations courses. Researched fake news detection using machine learning and NLP at AI-SSGL lab. Developed automation scripts for grading and maintained research lab website.

Tech Stack: Python, Machine Learning, NLP, WordPress, Automation

NXP Semiconductors — Software Engineering Intern, ML
San Jose, CA | May 2021 – Aug 2021

Revamped ML test suites and built preprocessing tooling to accelerate NLP and unsupervised workflows, reducing runtime and manual effort. Created PyQt utilities for automated data preparation and visualization and prototyped ML solutions to improve software testing and evaluation.

Tech Stack: Python, Keras, PyQt, Machine Learning, NLP, Data Visualization, Test Automation

Education

University of Maryland, Baltimore County
Master's, Computer Science • Jan 2020 – Dec 2021
University Of Mumbai
Bachelor's, Computer Science • May 2015 – Jun 2019

Key Projects

Agentic Car Issue Diagnostic Chatbot
AWS Bedrock AgentCore, Multi-Agent Systems, FastAPI, DynamoDB, Step Functions, Python, TypeScript

A production four-agent agentic system that triggers when a Dealership customer books a service appointment — the dealership sends a personalized link and the system conducts a structured diagnostic intake conversation before the visit. The Conversation Agent manages customer dialogue and a priority-ordered concern queue and orchestration with the other agents as tools; the Rubric Agent performs real-time structured field extraction and answer quality assessment; the Vehicle History Agent pulls past service records to surface relevant repair context; and the Dealership Internal Agent consults internal systems for warranty coverage, parts availability, and dealer-specific advisories. Each concern gets its own full intake cycle with persistent agent memory across turns. Coordinated integrations with internal X company services and five dealership partners.

Diabetes Detection Service
FastAPI, React, Twilio, PostgreSQL, Docker, AWS

Built a full-stack diabetes prediction app using a Random Forest model with Google Maps and Twilio for real-time alerts. Dockerized and deployed on AWS EC2 with PostgreSQL.

Sports Fantasy Application
Android Studio, Java, Python Flask, PostgreSQL

Developed an Android app (Java) for a football fantasy tournament and a Flask REST API + scraper to provide live data and scoring.

Peer-to-Peer Distributed File System
Python, Sockets, Multi-threading

Architected a P2P distributed system with replication and version control to enable resilient file CRUD operations across nodes.

Technical Skills

Core Expertise

Distributed systems design, high-throughput data pipelines, serverless architecture, API development and modeling, ML/AI integration, infrastructure and performance optimization, real-time event-driven systems, observability, multi-agent system design, and prompt engineering.

Languages:
JavaPythonSQLTypeScript
AI & GenAI:
Multi-Agent SystemsAgentic AIPrompt EngineeringRAGLLMs
Tools & Workflow:
DockerGitGrafanaPostmanAsanaKafka
Databases & Storage:
Apache IcebergDynamoDBPostgreSQLMySQL MongoDBRedisS3ElastiCache
Frameworks & Libraries:
FastAPIFlaskDjangoReact Spring BootTensorFlowGraphQL
AWS Services:
API GatewayLambdaStep FunctionsDynamoDB GlueAthenaSageMakerBedrockBedrock Agentcore KinesisS3CloudWatchElastiCache